Terms & Conditions

Firstly, thank you for your interest in Inch's Saddlery. To find out more about us, please Click Here.


Please read these terms and conditions carefully, if you do not agree with them, we ask that you do not use this website. Nothing in these terms and conditions affects your statutory rights. By using the Inchs.com website for browsing and purchasing, you signify your agreement to be bound by these terms.

We reserve the right to change the contents of this Website, including these Terms and Conditions, at any time without notice. It is your personal responsibility to familiarise yourself with our Terms and Conditions regularly to ensure that you are aware of any changes. Your use of the Website after a change has been made will signify your acceptance of the modified Terms and Conditions.

We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.

Vat No. 208597678

Company No. 08903743


Pricing & Payment

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Inch's, you will be sent an email confirming receipt of the order and the order details. Any terms and conditions specifically relevant to purchasing from Inch's will be contractually bound between you and Inch's once the order has been placed and conformation of this order has been sent via email. 


Pricing & Payment

All products offered for sale by Inch's are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours, products may appear mispriced. The price of any goods will be as quoted on the Website except in cases of obvious error. In the event of obvious inaccuracies, we reserve the right not to fulfil and/or to cancel any orders placed by you in reliance on the inaccurate prices. Prices quoted in any printed materials of ours are only correct at the time of printing and we reserve the right to change prices of products at any time.

Payment for all products must be made by credit or debit card, or by PayPal, through our website or by telephone. Your order will be acknowledged once we receive authorisation of payment. For payment by card, all credit and debit cardholders and bank/building society account holders respectively are subject to validation checks and authorisation. If the issuer of your payment card, refuses to, or does not for any reason authorise or validate the payment, we will not be liable for any delay or non-delivery of your order caused by this.

By providing the relevant information to us during the checkout process, and so entering the contract, you authorise us to transmit or to obtain information about you from third parties if necessary, including but not limited to your name, address, telephone number, debit or credit card details, cheque details or credit reports, to authenticate your identity and delivery address for the products, validate your payment card and obtain authorisations for your payments for products. If, even after successful payment, we believe that an order may have been made through fraudulent means, we reserve the right to hold goods until we are satisfied through means of additional proof that the transaction was not in fact fraudulent. We also reserve the right to cancel an order entirely and report the suspicious transaction to the relevant authorities should we feel the need to due to any fraud concerns.  Card fraud is illegal and will always lead to prosecution.

Please do not email your card details. No responsibility can be taken for security if you provide your details in this way and payment will not be accepted if sent in this way.



As a growing company we endeavour to hold stocks of all active products on our website and so be able to complete delivery of items within our stated delivery period. In some cases, to provide customers with a wider choice of product, we state that an item is special order and state an estimated delivery time. In other cases, occasionally an item that you order may simply be out of stock, in this instance we will contact you and inform you of this and advise of any delay that may be caused, and when an item is completely unavailable, offer alternative products. In this instance though you as the customer of course have the option of cancelling your order.  


Special Order Items

We are happy to order items specially, but items sourced outside our usual stock lines i.e personalised or made to measure goods are non-returnable. For personalised or made to measure goods we will require a 50% deposit of payment, which is non-refundable in the event of cancellation of the order. Any other special order items are subject to our usual terms and conditions.


Offers & Promotions

Please note that when participating in our offers or promotions, no offers or promotions can be used in conjunction with any other offer or promotions. This means that only one promotion may be useable per transaction. Discount codes of any sort cannot be used against any items already discounted, and cannot be used in conjunction with any other special offer (for example: free gift promotions). This applies regardless of the source of the discount code.

Multi-buy promotions including buy one get one free and 3 for 2 offers will only apply to the items stated and must be purchased within one transaction.

If free postage is offered, it applies to UK Standard Delivery only and excludes quoted and overseas deliveries and non-UK mainland locations. A minimum order value of £75 will be required to qualify for postage offers, unless a specific quoted offer is currently running. Please see our Delivery & Shipping page for more details.

Inch's Gift Vouchers are always excluded from discount promotions (for example discount code use), and promotions cannot be used against the cost of delivery.

Inch's reserves the right to amend or withdraw promotions at any time, should circumstances change.


Delivery & Shipping

Standard Delivery applies to mainland UK only and there may be an additional delivery charges for deliveries to the Highlands and certain Islands. We aim to deliver products to UK mainland addresses, within four working days (subject to availability), this includes allowing two working days for dispatch and 2 working days for delivery, but we ask customers to allow 6 working days for Standard Delivery to allow for unexpected circumstances.

If, for whatever reason we cannot fulfil your order within 6 working days we will notify you and provide you with a new estimated date for delivery. If this doesn't meet your needs and you would like to cancel your order we will do so and refund you in full. Under no circumstances will we be liable for any damages or penalty for any delay in delivery, therefore if you require your items by a specific date, especially if it is short notice, then we always advise customers to call before ordering to confirm availability of any products.

All deliveries sent via Parcelforce or Royal Mail (our chosen courier / postal service) must be signed for. Before signing, be sure to check the number of packages match the driver's paperwork and that there is no damage to any of the packages. Customers should keep their delivery note and all packaging and should notify us immediately in the event of any packages being missing or damaged. 


Returns & Refunds

If you return an item to us within 28 days from the date of delivery, in perfect condition, complete with the original packaging, we will be happy to exchange or refund you in full with the original price, this does not include postage & packaging. This does not affect your statutory rights.

Please note that personalised Special Order items cannot be cancelled once the order has been processed, and refunds will not be given.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive at our showroom.

If you wish to return an item please complete the returns form which can be found at the bottom of this page, include it in your parcel and post it to:

Returns Department, Inch's Saddlery, Wychanger Country Store, Langford Mead Industrial Estate, Norton Fitzwarren, Taunton, Somerset, TA2 6BT

We always aim to complete all refunds as quickly as possible however please allow a maximum of 30 working days for your refund to be completed from the date of return, to allow for the item to arrive back to us by post, to be inspected fully to ensure the item fits the returns criteria and is eligible for refund and to be authorised by a managerial member of staff. If you have any queries please call the shop on 01823 217370, where a member of the team will be more than happy to assist you.

Please note that when returning an item for exchange or refund (unless the item is faulty) you will be responsible for the cost of postage of the item(s) back to us and also, in the case of exchanges, payment of a standard delivery charge of £4.95 will be required to send you your replacement item(s). 

If you are returning a large item (UK mainland only), a returns label can be purchased for £6.00, which we will email to you. You can then send your item back via the post office using this label. For more details, please Click Here.

Please note: Due to the Health and Safety regulations we cannot accept underwear for return. 


Fair Wear & Tear Guarantee

Certain products are guaranteed for 12 months with a manufacturers guarantee, valid from the date of receipt and providing they are used in accordance with the manufacturers recommendations (fair wear and tear). If you have any questions regarding the guarantee, please contact us. In the event of any dispute or uncertainty about the validity of the item for replacement or refund under the guarantee, Wychanger Barton reserve the right to return the item to the manufacturer for their own assessment and feedback. Please allow up to 30 days for an exchange or refund in such instances. This is an addition to your statutory rights.

When you are returning items due to fault, please contact us and we can email you a free post returns label at no cost to yourself. If you do not contact us and use the free post label we provide then unfortunately we will only be able to reimburse you for your own cost of postage to the maximum value of £5.00. We know dealing with a faulty item can be an annoying inconvenience for you, so please be assured that our team are hear to help you and always aim to resolve issues as quickly and easily as we can. Often the judgement of faulty items lies with the supplier/manufacturer, so time must be allowed for their assessment and report so that we can then move forward and resolve the issue.

If you have any further questions, please contact us.


Hygiene Regulations

Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974)

We are also unable to accept returns of any items which are underwear or jewellery.



Goods ordered from Inch's for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it's destination country. You must pay any charges for customs, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.


Website Access

Your Shopping Account When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.

When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.

Inch's reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.

The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent. You may copy or print details for the sole purpose of using the website while connected to the Internet. You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity.



The information contained in the website is for information purposes. Inch's is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.



All content on the website is the property of Inch's, its affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.



The website may contain links to other websites. Inch's is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.


Product Reviews/Comments

The Product review functionality on the Inch's website is provided for customers to exchange views that will assist other customers when choosing products to purchase through Inch's. All comments are reviewed by Inch's staff before they are posted onto the Inch's website.

Inch's reserves the right to reject any comment/review without explanation.

By placing a review on the Inch's website, you agree that Inch's may publish your comments on the Inch's website and in any Inch's publications we choose.